A ready reference service is provided by a library to answer quick, factual questions that can be answered with a brief response. This service is usually provided in person, by phone, or online and is designed to provide users with quick access to information they need without having to conduct extensive research.
Here are some key features of a ready reference service in a library:
- Quick Response Time: The library provides a prompt and quick response to the queries raised by the users.
- Brief and Concise Answers: The answers provided are brief, clear, and concise to ensure that the users can easily understand them.
- Access to a wide variety of resources: The library provides access to a wide range of resources such as reference books, dictionaries, encyclopedias, almanacs, and other sources of information to answer queries.
- Expert Assistance: Trained librarians or information specialists who are knowledgeable and experienced in providing research assistance provide the service. They assist the user in accessing, searching, and evaluating information sources.
- Convenience: Ready reference service is a very convenient service as it saves the user’s time and effort in searching for information.
- Free of Cost: Ready reference service is usually offered free of cost to the users.
Overall, a ready reference service aims to provide quick and accurate answers to factual questions to help users make informed decisions and find the information they need.
Importance of Ready Reference Service
The ready reference service is important for the library for several reasons:
- Provides quick assistance: The service enables users to get quick answers to their queries. This helps to save time and effort for the users, who may not have the time or resources to conduct extensive research.
- Enhances user experience: Offering a ready reference service helps to improve the user experience of the library. Users who are able to find the information they need quickly and easily are more likely to have a positive perception of the library and its services.
- Supports the library’s mission: A ready reference service supports the library’s mission to provide access to information and knowledge. By providing quick access to information, the library is fulfilling its role as a provider of information resources and a source of intellectual inquiry.
- Increases library usage: Offering a ready reference service can attract new users to the library and increase usage by existing users. If users are aware that they can get quick and reliable answers to their queries, they are more likely to use the library’s services.
- Provides opportunities for outreach: The ready reference service provides an opportunity for the library to reach out to the community and demonstrate the value of the library. By providing a valuable service, the library can build relationships with users and demonstrate its importance as a community resource.
Overall, a ready reference service is an important component of a library’s services as it enables the library to fulfill its mission, support its users, and enhance its reputation as a valuable community resource.
Type of questions and sources of information in ready reference service
Ready reference service is also called a fact-finding service because it mainly deals with answering the fact-finding type of questions. Different types of questions are asked in the ready reference service; such questions are called “ready reference questions.” The essential quality of all ready reference questions is that they are simple, brief, and easy to answer from ready reference tools without any loss of time.
Class of question | Sample types | Representative sources |
---|---|---|
1. Language | Definition, spelling, abbreviation, symbols, foreign terms, usage. | Dictionary |
2. Background | “Something about,” general information, self-education. | Encyclopedia |
3. Trend | Current events, past year’s developments, recent happenings. | Yearbook, Serial |
4. People | Notables, specialists, socialites, others | Biographical Dictionary |
5. Places | Locations, descriptions, distances | Gazetteer, Atlas |
6.Organizations | Addresses, purposes | Directory |
7. Facts | Curiosities, statistics, events, formulas,, allusions. | Handbook |
8. Bibliography | Reviews, Best books, subject literature. | National, trade, subject Bibliography |
9. Activities | “How to do”, “How to make” | Manual |
10. illustrations | Pictures, Cartoons, Slides, films, recordings | Audio-visual material |